Privacy Policy

Effective Date: 02.18.25

Welcome to Trusted: Track Debt & Payday. This Privacy Policy describes how Trusted Loan Partners LLC ("Company", "we", "us", or "our") collects, uses, shares, and protects your personal information when you access or use the Trusted: Track Debt & Payday mobile application ("App"). By using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

We collect information to operate our services effectively and securely. This includes:

a. Information You Provide Directly

When you use the App, you may submit the following personal data:

  • Full name, date of birth, and government-issued ID information
  • Contact information: phone number, email address, and residential address
  • Social Security Number (SSN)
  • Employment status, employer name, and income level
  • Banking details, including account and routing numbers
  • Loan-related information such as desired loan amount, purpose, and repayment preferences

b. Information Collected Automatically

We automatically collect certain information through the App and its integrated services:

  • IP address and geolocation (if enabled)
  • Device identifiers, OS version, browser type
  • App usage metrics: time spent, pages viewed, interactions
  • Technical logs, crash reports, and diagnostic data via SDKs (e.g., Firebase)

c. Information from Third Parties

We may receive and process information from:

  • Credit Bureaus or Data Providers: For lender-matching and eligibility assessment
  • Lenders and Financial Institutions: Status of loan offers, approvals, or rejections
  • Identity Verification Services: For fraud detection, compliance, and Know Your Customer (KYC) purposes

2. How We Use Your Information

We may use your personal information to:

  • Match you with potential third-party lenders
  • Submit loan requests and application data to lenders on your behalf
  • Communicate status updates or follow-up questions
  • Verify your identity and prevent fraud
  • Respond to support requests or disputes
  • Improve App performance, conduct analytics, and maintain security
  • Comply with applicable laws and regulations
  • Send marketing messages, promotions, or updates (with your consent)

3. How We Share Your Information

We may share your information with:

a. Third-Party Lenders

Your personal and financial information may be shared with lenders who may offer you financial products. These lenders operate independently and are governed by their own privacy practices.

b. Service Providers

We work with secure third-party vendors to help us:

  • Host and maintain the App
  • Perform identity checks and data processing
  • Conduct analytics and marketing (with consent)
  • Prevent fraud or abuse of the App

c. Legal and Regulatory Authorities

We may disclose your information as required to:

  • Respond to subpoenas, court orders, or legal requests
  • Prevent fraud, security threats, or illegal behavior
  • Enforce our Terms of Use or defend our rights

d. Business Transfers

In the event of a merger, acquisition, reorganization, or asset sale, your information may be transferred as part of that transaction.

4. Your Rights and Choices

Depending on applicable U.S. privacy laws (e.g., CCPA), you may have the right to:

  • Access your personal data
  • Correct inaccurate or outdated information
  • Request deletion of your personal data (unless required for compliance or legal retention)
  • Limit use of sensitive data
  • Opt out of marketing communications

To exercise your rights, contact us at support@trustedloanpartnersfin.org or by phone at +1 (559) 215-8589.

We do not sell personal information to third parties.

5. Data Security

We take security seriously and protect your information using:

  • TLS/SSL encryption for data in transit
  • Encrypted cloud storage for sensitive data
  • Role-based access control and multi-factor authentication
  • Fraud detection and anomaly monitoring tools

Despite our efforts, no system is entirely secure. Please report any suspected security incidents to us immediately.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this Policy
  • Match you with lenders and process requests
  • Comply with legal or regulatory obligations
  • Detect or prevent fraud or abuse

If you request deletion of your data, we will honor it unless retention is required for legal or compliance purposes.

7. Children’s Privacy

This App is intended only for users 18 years or older. We do not knowingly collect data from minors. If we discover such data, we will delete it without delay.

8. Third-Party Links and Services

Our App may link to third-party websites or lender portals. We are not responsible for the content or privacy practices of these external services. Please review their privacy policies independently.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. If we make material changes, we will notify you via:

  • An in-app message or update
  • Email sent to your registered contact address

Your continued use of the App after such updates constitutes acceptance of the revised Policy.

10. Contact Information

For privacy questions, concerns, or requests, contact:

Trusted Loan Partners LLC
1942 Broadway St. STE 314C
Boulder, CO 80302
support@trustedloanpartnersfin.org
(559) 215-8589


By using the App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.